Mold remediation
We find the wet area, contain it, remove the damaged material, clean, dry, and document the whole job, so you know what was done and why.
- Find the wet area
- Contain
- Remove
- Clean
- Dry
- Document
Mold remediation · Wilmington, DE
Find the water.
Remove the mold.
Keep the proof.
First Due Mold handles mold, wet basements, leaks, and water damage in Wilmington, New Castle County, and nearby Pennsylvania. Every job comes with moisture readings, before-and-after photos, and a written plan you sign and keep.
- Moisture readings
- Before/after photos
- Signed written plan
Job Record
Customer copyServices
Mold and water work, done in order
Mold follows water. We start with the water, then deal with the damage it caused.
Wet basements
Damp or flooded basements measured, dried, and documented, with the water source tracked down so the problem doesn't just come back.
Leaks & water damage
Plumbing leaks, roof leaks, and other water damage. We find where the water went, remove what can't be saved, and dry what can.
Insurance claim jobs
Moisture readings, photos, and a written plan give you a clear record of the damage and the work, which is useful when you file a claim.
Rental units
For landlords and property managers: mold and water jobs in occupied or vacant units, with documentation you can keep in the unit's file.
Water coming in right now?
Emergency water and mold calls are answered 24/7. Regular hours are Monday to Saturday, 8 a.m. to 6 p.m.
How we work
Every step leaves a record
We compete on honest work with proof, not on being the cheapest. Here's what happens on every job.
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Reach out and send a photo
Request a visit online or call. A photo of the problem helps us understand what we're walking into. Emergencies are answered 24/7.
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Find and document the water
We take moisture readings and before photos, and we find the water source and write it down. If it's something we can't fix, we'll tell you who can.
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A written plan you sign and keep
Before work starts, you get a written plan that says what we'll do. You sign it, and you keep a copy.
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Containment goes up first
Containment is set up before any demo, so the work stays in the work area and not in the rest of your home.
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Remove and clean
Damaged material comes out and the area gets cleaned. We remove the problem instead of covering it up.
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Dry until the readings say dry
Drying equipment stays until the moisture readings show dry. The readings decide when we're done, not the calendar.
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After photos and your job record
We finish with after photos and a record of the job: readings, photos, and the signed plan.
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We call to follow up
After the equipment is picked up, our office calls you within 72 hours to check in.
We don't spray and leave.
Spraying a product on mold and walking away doesn't fix the water that caused it. We find the water, take out what's damaged, dry it out, and show you the readings.
Your job report Coming soon
You'll be able to get your job report (photos, moisture readings, and your signed plan) right here on this site.
Why First Due
Named for the company that gets there first
In the fire service, the first due company is the one that's supposed to get there first and handle the call.
First Due Mold is owned by Jacob Moyers, a firefighter. The name is a reminder of how the job should go: show up, find the problem, handle it properly, and be straight with people about what was done.
“First Due Mold exists to find the water, take out the mold the right way, and leave the customer with a dry house and a record they can trust.”
- We find the source.And if it's not something we fix, we tell you who can.
- We show our work.Readings, photos, and a plan you signed, not just an invoice.
- We finish when it's dry.The equipment stays until the readings say so.
Who we serve
Homes, rentals, and claims
The same process and the same proof, whoever is calling.
Homeowners
A musty basement, a stain that keeps coming back, or water where it shouldn't be.
- A plain-English written plan before work starts
- Containment to protect the rest of your home
- A record you keep for your files
Landlords & property managers
Mold and water problems in rental units, handled and documented.
- Photos and moisture readings for the unit file
- The water source identified and written down
- A follow-up call after equipment pickup
Insurance claims
Water damage and mold jobs where an insurance claim is involved.
- Before/after photos of the damage and the work
- Moisture readings from start to dry
- A signed written plan of the scope
Coverage is up to your policy and your insurer. We can't promise what a claim will pay, but we can give you clear documentation.
Service area
Based in Wilmington, near I-95
Our shop is near I-95 in Wilmington, so we can reach the city, the suburbs, and the Pennsylvania line quickly.
- Wilmington, DEHome base.
- New Castle County suburbsThe communities around Wilmington.
- Nearby PennsylvaniaJust over the state line.
Hours
- Mon – Sat
- 8:00 a.m. – 6:00 p.m.
- Sunday
- Emergency calls only
- Emergencies
- Water & mold calls 24/7
Not sure if you're in range? Ask us.
FAQ
Mold and water basics
General information, consistent with U.S. EPA guidance. Every home is different, so we'll talk through your situation on the visit.
Why do you fix the moisture problem first?
According to the EPA, the key to mold control is moisture control. If mold is cleaned up but the water problem isn't fixed, the mold is likely to come back. That's why every job starts with finding and documenting the water source.
How quickly should water damage be dried?
The EPA recommends drying water-damaged areas and items within 24 to 48 hours to help prevent mold growth. If water is coming in right now, call our 24/7 emergency line instead of waiting on the form.
Why does containment matter?
Removing moldy material can stir up mold spores and dust. Containment, such as sealing off the work area with plastic sheeting, helps keep that material from spreading to other parts of the building. EPA remediation guidance describes containment as a way to limit that spread. We put it up before any demolition.
Can't you just spray it with bleach or a mold killer?
The EPA says the purpose of mold cleanup is to remove the mold, and that using a biocide like chlorine bleach is not recommended as a routine practice during mold remediation. Dead mold can still cause allergic reactions in some people. Porous materials like drywall, ceiling tiles, and carpet that become moldy may need to be removed and replaced.
Can I clean up small areas of mold myself?
EPA guidance says that if the moldy area is less than about 10 square feet (roughly a 3 ft by 3 ft patch), you can usually handle it yourself by following its cleanup guidelines. Fix the water problem, clean hard surfaces, and dry everything completely. For larger areas, or if the water was contaminated (like sewage), the EPA suggests getting help from someone with mold cleanup experience.
Do I need mold testing?
According to the EPA, if you can see mold growing, sampling usually isn't necessary. There are no EPA or other federal limits for mold or mold spores, so testing results can't tell you whether a building "passes." What matters most is finding the moisture, removing the mold, and drying the area.
Is mold a health concern?
The EPA notes that mold can cause health effects in some people, including allergic reactions, and can trigger asthma attacks in people with asthma who are allergic to mold. Some people are more sensitive than others. If you have health concerns, talk to a medical professional. We're a remediation company, not a medical provider.
How do you know when the job is dry?
We take moisture readings. The drying equipment stays until the readings show dry, and those readings go into your job record. After the equipment is picked up, our office calls you within 72 hours to follow up.
What if the water source is something you don't fix?
We'll still find it and document it, and we'll tell you what kind of trade can fix it, such as a plumber or roofer. Remediation without fixing the source doesn't last.
Learn more from the U.S. EPA: epa.gov/mold.
Request a visit
Tell us what's going on
Fill out the form and add a photo if you can. We'll get back to you to set up a visit.
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Phone (24/7 emergencies) (302) 600-0601
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Email jacob@firstduemold.com
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HoursMon–Sat, 8:00 a.m.–6:00 p.m.
Emergency water & mold calls 24/7 -
Service areaWilmington, New Castle County suburbs, and nearby Pennsylvania
Active leak or standing water? Don't wait on the form. Call the 24/7 line so we can get moving.
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